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Cancel Order / Item

This function allows authorized staff to cancel the entire order or selected items.

Manager, Waiter, Admin 1 min read Updated Sep 7, 2026

Steps

  1. 1

    Navigate to Order List.

  2. 2

    Locate and open the required order.

  3. 3

    Select the Void from the action button

  4. 4

    Select/enter the cancellation reason if requested.

  5. 5

    select the inventory status

  6. 6

    Provide authorization if restricted approval is configured.

  7. 7

    Confirm the cancellation.

  8. 8

    Verify that the order/item status is updated accordingly.

Screenshots

Frequently asked questions

Yes, authorized staff can use Cancel Order when cancellation is permitted for the order.